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The University of Miami/UHealth Department of Physical Therapy has an exciting opportunity for a full time Clinic Director to work in Doral, FL. The Director, Clinical Operations directs overall strategy and clinical delivery of hospital-based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, staff, and physician satisfaction.
CORE JOB FUNCTIONS
1. Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.
2. Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
3. Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.
4. Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.
5. Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
6. Reviews clinic staffing models to ensure productivity and increase patient flow volume.
7. Collaborates with leaders to resolve patient and family issues, with faculty involvement.
8. Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.
9. Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.
10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required
Refer to department description for applicable certification requirements
Knowledge, Skills and Abilities:
Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
Resource Management: Ability to allocate resources and drive innovation and growth.
Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.
Department Specific Functions
Oversees patient flow through designated clinical areas.
Maintains physical and occupational guidelines by assisting in updating practices, policies, and procedures.
Maintains clinical PT & OT operations by initiating, coordinating, and enforcing program, operational, and personnel practices, policies, and procedures.
Conducts daily, weekly, and monthly analysis of productivity that affects financial success of business unit.
Assures quality of care by contributing to hospital and PT Department’s philosophies and standards of care, enforcing adherence to state board of PT & OT, and state PT & OT practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards. Maintains PT & OT staff by recruiting, selecting, orienting, and training PT / OT staff, and auxiliary support staff.
Completes patient care requirements by assigning and coordinating appropriate therapist team. Maintains PT /OT staff service and productivity results by coaching, counseling, and providing corrective feedback and/or disciplinary interventions to employees.
Establishes a compassionate environment by providing emotional, psychological, and spiritual support to staff, patients and their friends and families.
Promotes patients’ independence by establishing patient care goals, teaching and counseling patients, and reinforcing patients’ understanding of disease, medications, and self-care. Resolves patient needs by utilizing multidisciplinary team strategies.
Maintains a safe and clean working environment by designing and implementing related procedures, rules, and regulations.
Accounts for the collection of data to ensure performance improvement and optimal customer service standards.
Assures all staff meet mandatory continuing education requirements and yearly hospital-based competencies.
Facilitates team communication for alignment on departmental initiatives and advances in education and evidence-based practice
Provides insight on the unit(s) operations to PT Department leadership to assist in the development of strategic planning and departmental expansion.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Department Specific Qualifications
Education:
Doctoral degree in physical or occupational therapy preferred; Master’s and Bachelor’s degrees in relevant field accepted (i.e., Public Health, Business, etc.)
Certification and Licensing:
Licensure in the professions of physical or occupational therapy
Experience:
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
Ability to maintain effective interpersonal relationships
Ability to communicate effectively in both oral and written form
Proficiency in computer software (i.e. Microsoft Office)
Knowledge of business and management principles
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full timeEmployee Type:
Staff