Supervisor, Telemetry Technician

The Supervisor, Telemetry Technician provides leadership and supervision to all Telemetry Techs and promotes a level of professionalism, leads by example, and encourages a caring, helpful, and responsive approach to telemetry alarms, monitoring, and teammates always. The Supervisor, Telemetry Technician coordinates and supervises telemetry technician functions and supports the department as required. Incumbent coordinates telemetry services on his/her shift, promotes cooperation, and ensures proper communication flow and a safe environment for patients and teammates. The Supervisor, Telemetry Technician maintains clinical and professional competency and assists with other tasks in the unit as directed by the Nurse Manager and/or Director of Nursing.

CORE JOB FUNCTIONS

• Oversees daily department operations to achieve quality results, productivity, and patient satisfaction goals/objectives.

• Supervises, orients, trains, evaluates, and monitors on-the-job performance.

• Audits and maintains department metrics for unit and organizational goals.

• Promotes quality improvement and systems-thinking by openly supporting and consistently communicating the mission of the department and organization. Collaborates with management team on the development, implementation and evaluation of policies and procedures designed to improve quality of care and operational efficiency.

• Promotes culture of safety and responsiveness.

• Assists in developing specific departmental goals, standards, and objectives that directly support the strategic plan and vision of the organization.

• Ensures compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

• Staffs, trains, and supervises staff—including participation in annual performance evaluations.

• Monitors equipment utilization and oversees proper working order of equipment. Ensures adequate supplies.

• Interacts and effectively communicates with nursing staff and makes visits to units as needed.

• Assumes responsibility for staffing and scheduling with appropriate utilization of personnel.

• Assists Director of Nursing with standardization of telemetry monitoring processes across inpatient units.

• Onboards and orients new staff to the role, ensuring role responsibilities, training, and competencies.

• Conducts rounds on each staff member throughout the shift to discuss potential/actual issues.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing:
Refer to department description for applicable certification requirements

Experience:
Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.

• Training & Development: Providing employee training and motivation to enhance skills.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.