Classroom Operations Coordinator

Job Description

Academic Technologies has an outstanding opportunity for Classroom Operations Coordinator (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team.

About this Opportunity

Reporting to Manager of Classroom Facility and Operations, the Classroom Operations Coordinator is responsible for delivering high-quality technical and customer service while supporting daily team operations. This position performs work using knowledge and experience specific to the program while exercising independent judgment in interpreting and applying program rules and regulations.

Standard working hours of duty are 11:00 AM – 8:00 PM Monday through Friday with an hour for meal break. Standard work schedule is subject to temporary change as business needs require.

Key Responsibilities

Program Administration (45%):

• Monitor and assist with evening and other large-scale events in premier classrooms.

  • Lead student employees while they perform equipment set-up, tear-down and equipment operations using current equipment and technologies as needed; assist when necessary.

  • Meet with client on-site at events and work with Facility Assistants to resolve any challenges which may arise.

  • Monitor event space lobbies during large/multiple events providing crowd control as needed.

  • Escalate unresolved equipment problems/issues to the appropriate Academic Technologies team for resolution.

  • Complete emergency light cleaning (e.g., bagging trash, wiping surfaces, running vacuum, etc.) when UW Custodial Services personnel are unable to prepare event venues in a timely manner prior to the start of the event.

  • Oversee recycle, compost, and landfill containers and policies within Academic Technologies spaces. Order items as required to maintain this service.

• Monitor communication channels such as phone, voicemail, and slack to receive reports regarding event issues in general assignment classrooms.

• Provide timely assistance to requests utilizing the evening student facility assistant team as necessary.

• Conduct building sweeps to check that access has been properly secured after evening events have concluded in any general assignment classroom.

• Attend event planning site-visits with Event Services team to provide AV and logistical expertise.

• Obtain knowledge regarding equipment variables in Academic Technologies spaces and advise Event Services team when necessary.

• Serve as Classroom Facility and Operations liaison to Event Services and Classroom Technology teams including relaying information and cross training in skills between all teams.

• Use Academic Technologies software to assist with intake processing and facilitation of events in general assignment classrooms.

• Other duties as assigned

Inventory Management (20%)

• Maintain AT equipment pool and fulfill daily equipment maintenance and equipment pulls for events, faculty, and classes.

• Maintain order and cleanliness in all Classroom Facility and Operations areas including storage rooms, booths, AV pools, and closets.

• Track AV and furniture inventory.

• Through training and self-directed research, remain familiar with latest audio-visual and event equipment to best advise Classroom Facility and Operations team on inventory improvements.

Technology Administration and Data Management (20%)

• Ensure high-quality, professional level automated video and/or audio recordings are completed and delivered.

• Oversee and maintain Crestron-enabled iPads for Facility Assistant use.

• Remain familiar with latest troubleshooting techniques and procedures, updates, new equipment, and other tools as well as required UW and AT training via classes or on-line.

• Create and distribute event schedules for AT spaces.

• Create and distribute Facility Assistant Service Order PDFs daily.

• Create, maintain, and track Facility Services records for Kane Hall building issues. Meet with Campus Facilities to ensure issues are properly resolved.

• Maintain and adapt the Academic Technologies website as required.

Training and Leadership (15%)

• Provide basic equipment and refreshment training for Facility Assistants (student employees).

  • Train students on the operation and proper use of the equipment in equipment pool, proper equipment pick-up and return procedures, and proper utilization of AV systems.

• Provide on-site AV equipment training as needed to faculty, staff, students, and guests.

• Provide support to student staff during daily closing shifts.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• High school diploma AND two years of event or customer service-related experience.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Preferred Qualifications

• Experience with event related AV coordination, setup, and troubleshooting.

• Demonstrate excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

• Demonstrate ability to work with minimum supervision both independently and as part of a team.

• Ability to de-escalate tense situations when under pressure.

• Must be able to perform tasks associated with operation of commercial audio and video equipment including lifting and carrying up to 45lbs of bulky equipment and/or tools, bending, squatting, climbing, reaching above shoulder heights, grasping, and fine manipulation.

• This position requires business casual attire and at times, depending on event, may be asked to wear business dress attire.

Working Conditions

• Work in open office environment.

• Fragrance free environment.

• A satisfactory outcome from a criminal history verification is required prior to hire.

About the Team

The Vice Provost of Academic and Student Affairs (ASA), oversees the work of teams focused on pilot and project support and advancement, the Center for Teaching and Learning, Academic Technologies, and Learning Technologies with the mission of enhancing the student experience for all students, inside and outside the classroom. The goals of ASA include supporting faculty excellence and innovation in teaching and learning; promoting access, engagement, and success of a diverse student body; and creating graduate leaders in life and career.

Academic Technologies (AT), a unit of the office of Academic & Student Affairs, is the campus leader in the design and integration of technologies in state-of-the-art learning environments. AT offers a full range of audiovisual and learning space design expertise to the UW community and works with students, faculty, and staff to enhance learning spaces with new technologies aimed at improving student-learning outcomes. AT supports instruction in roughly 300 general-use classrooms, and its student equipment loan program gives UW Seattle students access to modern multimedia and computing equipment. Its Events Services group offers facilities that accommodate a wide range of events, hosting hundreds each year.

Compensation, Benefits and Position Details

Pay Range Minimum:

$47,256.00 annual

Pay Range Maximum:

$63,156.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

Evening Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.