EUC Engineer
Responsibilities:
Working in the EUC Team based from Farnham.
To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.
Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate
Management of Hardware Stock for specific contracts including internal assets
Manage and maintain internal asset register
Complete hardware assessments of customer equipment
Complete pre-deployment setup activities on variety of end user devices
Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments
Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation
Complete and maintain accurate timesheets with a commercial awareness of billable works
Continual assessment and improvement of team processes and procedures
General:
Contributing to continuous functional development and work planning
Planning and improving own performance against objectives set in the 121 and PDR schemes
Attending and fully participating in internal and external meetings and events as required
Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation
At all times, maintain confidentiality and adhere to the Data Protection Act 2018
Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.