Overview
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients.
Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).
Responsibilities
Position Summary The Part-Time Climbing Wall Attendant supports a safe, inclusive, and engaging climbing environment. This role supervises climbing activity, conducts participant orientations and equipment checks, provides approved belay or climbing support, enforces risk-management procedures, and delivers responsive customer service within the limits of assigned training and authorization.
Essential Duties
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Supervises climbing wall activity and maintains active awareness of participants, equipment, and environmental conditions
- Conducts required participant orientations, eligibility checks, and safety briefings using approved procedures
- Inspects harnesses, ropes, carabiners, belay devices, helmets, anchors, and assigned climbing areas before and during use
- Provides belay services and approved climbing instruction only within the scope of completed training and authorization
- Enforces climbing wall rules, participant conduct expectations, equipment requirements, and capacity limits consistently
- Recognizes unsafe practices and stops activity when necessary to protect participants and staff
- Responds to injuries, emergencies, and equipment concerns according to established emergency action and rescue procedures
- Documents inspections, participation, incidents, equipment concerns, and shift activity as assigned
- Maintains organized equipment storage and assists with routine cleaning and setup of the climbing area
- Provides welcoming customer service and supports participants with varied experience levels
- Supports clinics, programs, rentals, competitions, and special events as assigned
- Participates in required skills training, evaluations, staff meetings, and emergency drills
- Performs other related duties as assigned
Qualifications
Required Qualifications
- High school diploma or equivalent
- Completion of employer-approved climbing wall attendant and belay training before performing duties independently
- Current CPR/AED and First Aid certifications, or ability to obtain within the timeframe established by the employer
- Ability to demonstrate required equipment inspection, belay, communication, and emergency-response skills
- Ability to enforce safety requirements and remain attentive in an active climbing environment
Preferred Qualifications
- Previous indoor climbing, outdoor recreation, challenge course, or climbing wall experience
- Recognized climbing wall, belay, or instructor credential
- Experience serving diverse participant populations
Work Environment and Physical Demands
Work Schedule Part-time schedule with hours varying based on climbing wall operations and program needs. Evening, weekend, holiday, and special event availability may be required.
Work Environment
- Work is performed in indoor recreation/fitness, customer-service, office, and activity spaces as assigned.
- The environment may include moderate to loud noise, changing temperatures, crowds, and exposure to cleaning products or outdoor weather conditions.
- The position regularly interacts with patrons, students, guests, coworkers, vendors, and client representatives.
- Work may occur during early mornings, evenings, weekends, holidays, and special events.
- The work environment described is representative of conditions encountered while performing the essential duties of the position.
Physical Demands
- Must be able to remain in a stationary position and move throughout assigned work areas for varying portions of the shift.
- Frequently communicates with and exchanges accurate information with patrons, participants, staff, guests, and emergency responders.
- Frequently uses hands and fingers to operate equipment, computers, radios, telephones, point-of-sale devices, or other tools required by the assignment.
- Occasionally bends, reaches, kneels, crouches, pushes, pulls, and moves supplies or equipment weighing up to 25 pounds, with or without reasonable accommodation.
- Frequently stands, walks, bends, reaches overhead, grips equipment, and performs belay-related pulling and lowering movements.
- Must be able to wear a harness, manage climbing equipment, visually monitor participants at height, and hear and respond to safety commands in a moderate-to-loud environment.
- Must be able to respond promptly to emergency situations and perform the essential duties of the position, with or without reasonable accommodation.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.