Synced from iCIMS · Jul 23

Member Services

CentersPalatine, IL, USPosted Jul 23, 2026
Customer Service RepresentativeJunior
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Jul 23
Posted
iCIMS
Applicant system
Job descriptionReq 3111

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

 

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

  • Process all aspects of facility memberships, locker rentals, programs and services
  • Address and solve eligibility issues of members and prospective members
  • Provide patrons and prospective members with accurate facility information
  • Greet customers
  • Perform other duties as required

Qualifications

Minimum Requirements:

  • Strong customer service skills.
  • Willingness and ability to enforce policies and resolve conflicts.
  • Basic computer skills.
  • Ability to handle several tasks at once with frequent interruptions.
  • First Aid, CPR, AED certifications required.

Competencies

 

Technical Competencies

  • Basic computer competency.

Human Relations

  • Interaction with patrons, faculty, staff.

Work Environment and Physical Demands

Work Environment

  • Office environment/fitness center environment.
  • Moderate to loud noise.

Physical Demands

  • Standing or walking for at least 50% of the work day.
  • Occasional bending, stooping.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

View original posting on iCIMS

What applying to Centers usually looks like

Based on publicly available information, candidates applying through iCIMS for Centers can typically expect an online application process that begins with submitting a profile and resume through the iCIMS portal, followed by an automated confirmation email. Applicants may be asked to complete role-specific questionnaires, especially for positions like facilities-manager, field-service-technician, or program-coordinator, which could involve skills or availability screening. The process may include multiple stages, such as an initial recruiter review, phone or video screening, and one or more interviews with hiring managers, potentially involving practical or in-person components for roles like lifeguard or swim-instructor. Response times vary depending on the position and hiring volume, so candidates are generally encouraged to monitor their email and iCIMS account for status updates and to follow up politely if needed.

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Member Services
Centers · Palatine, IL, US
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