Job description
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
The Position
The Hospitality Expediter is responsible for ensuring timely, accurate, and high-touch support for hospitality customers—including restaurants, hotels, and other premium service locations—by managing service cases, coordinating with internal teams, and maintaining proactive customer communication in alignment with Culligan’s 5Cs.
Responsibilities
- Manage active hospitality cases from the case queue
- Escalate appropriately to drive service scheduling and issue resolution
- Maintain frequent and proactive communication with internal teams and customers
- Monitor aged unscheduled work orders and RTS statuses
- Support SLA adherence through consistent follow-up
Qualifications
- Strong selling and negotiation skills.
- Excellent communication via phone and email.
- Able to work between 8am to 5pm PST.
- Ability to work independently and adapt to change.
- Prior experience in [relevant field] preferred.
- Proficiency in [required tools, e.g., Microsoft Office, Salesforce
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.