Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a
seamless dispatching process.
Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times.
- Ensures that operations shift checklist is completed as required (opening, mid and closing)
- Ensures that all techs and internet connection are functioning all throughout the shifts.
- Supervise and lead dispatch team, providing training and support as needed.
- Manage the dispatching of orders from operating partners to riders effectively.
- Resolves issues arising from orders or deliveries and coordinates with the customer,
- riders and customer service center.
- Ensure that partners comply with existing food safety regulations and maintain high
- standards of hygiene.
- Accomplish regular food safety checks and audits as per established inspection
- procedures of the kitchen.
- Ensures accurate and timely communication between customers, riders and
- dispatchers.
- Ensure that all dispatch activities comply with company policies, industry regulations, and
- safety standards.
- Reports to kitchen managers all problems that occur during the shift, and when possible,
- rectify the problems as it occured.
- Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay,
- Vendor Net Fail.
- Ensures that all kitchen visitors accomplish visitor questionnaires and health.
- declarations before allowing entry to the kitchen premise.
- Ensure compliance with company policies and industry regulations.
- Must Have:
- Proficient in basic computer application
- At least High School diploma
- At least 2 years experience in dispatch operations or logistics
- Proficient in basic data gathering and analysis
- Ability to work flexible hours, including night, weekends and holidays
- Nice to Have:
- Prior experience in cloud kitchen operations