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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Duke University Health System- Duke Primary Care - Midtown seeks to hire a CLINIC MANAGER who will embrace our mission of Advancing Health Together.
Department Profile:
At Duke Primary Care Midtown , our dedicated health care team—including family care doctors, nurse practitioners, and physician assistants—provides comprehensive medical care for patients of all ages. We offer a range of services, including annual physical exams, health screenings, preventive care, and diagnostics. Our team supports smoking cessation and treats acute illnesses like flu and colds while administering immunizations, including annual flu shots and travel vaccinations. We also provide diabetes education, nutrition counseling, and women’s health services, such as PAP smears and breast exams. For infants, children, and adolescents, we deliver well-childcare, routine check-ups, and school physicals, ensuring holistic management of conditions like allergies, asthma, and diabetes for all our patients.
Clinic Location and Hours:
Open 8am - 5pm
Summary
The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patientcare, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).
Work Performed
Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience. Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training. Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency. Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements. Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities. Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance. Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability. Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members. Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.
Knowledge, Skills and Abilities
Strong leadership, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of healthcare operations, scheduling systems, and regulatory requirements. Strong interpersonal and communication skills to interact effectively with staff, providers, and patients. Financial acumen, including budget preparation and expense monitoring. Proficiency with electronic health records and operational reporting tools.
Level Characteristics
Strong leadership, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of healthcare operations, scheduling systems, and regulatory requirements. Strong interpersonal and communication skills to interact effectively with staff, providers, and patients. Financial acumen, including budget preparation and expense monitoring. Proficiency with electronic health records and operational reporting tools.
Minimum Qualifications
Education
Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
Experience
Minimum of three years of related administrative or clinic management experience required. Experience in ambulatory or outpatient clinic operations preferred.
Degrees, Licensures, Certifications
Clinic Managers with clinical responsibilities are required to maintain current BLS certification.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.