Job description
About Mashgin
Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.
Position Summary
We’re looking for someone to work part time, flexible hours with our team at Mashgin to promote our new technology around Westborough, MA. You will be responsible for showing people how to use Mashgin’s Touchless Checkout System, and debugging any issues that arise along the way. If you are excited about innovative computer vision and A.I. technologies, if you enjoy solving technology problems, and if you are great with empathizing with humans who are learning new technologies - this role is for you!
This role will last for 2-4 months, is a part time contractor role, time-off during holidays, and has flexible hours! The pay is $25 per hour.
You Will Be
- Onsite at a location in Westborough, MA that is launching Mashgin's latest product
- Training computer vision models for image recognition
- Getting customers to try our touchless checkout technology instead of standing in long checkout lines
- Interacting with customers to teach them how to use touchless checkout
- Ensuring a good user experience with Mashgin's technology
- Interacting with Mashgin's engineering team to discuss any common problems that arise related to computer vision or user experience
- Debugging any issues that arise along the way
Minimum Qualifications
- Prior experience in customer service or customer success
- Relentlessly resourceful and can solve problems never encountered before
- Strong communication skills
- Reliable transportation to and from onsite locations in Westborough, MA
Preferred Qualifications
- 1+ years of IT Helpdesk or tech repair experience
- Self-starter who is comfortable getting the job done without much assistance
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Notice on fraudulent jobs
We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.