Job description

This role is no longer accepting applications.

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Patient and Family Relations Coordinator - Patient Experience

Department:

University Hospital | Information Desks

Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors.

Position Summary

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient Representative provides information, visitation, physical comfort, and emotional support. The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills. The Patient Representative provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches. Effective and timely communication is the primary tool and goal of the Patient Representative. Because the lobby and visitor lounge environment can sometimes become overwhelming and confusing to families and visitors, the Patient Representative, actively communicates family issues, questions, and concerns; regular rounding, and facilitates communication and updates to families and visitors. The Patient Representative will be responsible for providing important non-clinical information to families and visitors.

Qualifications

High School diploma or GED. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Additional Information:

Schedule

Mon, Tu, Fri, & Sat: 5:00AM - 3:30PM

Location:

University Hospital - Rhodes Hall (0354)

Position Type:

Regular

Scheduled Hours:

Shift:

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

What applying to Ohio State University usually looks like

Based on publicly available information, candidates applying through workday for Ohio State University can typically expect an online application requiring a profile, resume upload, and completion of standardized fields covering education, work history, and voluntary disclosures. Given the wide range of role types, from clinical and healthcare positions to administrative, technical, and skilled trade roles, applicants may notice differing supplemental questionnaires or assessments depending on the department. The process commonly includes automated confirmation emails, and applicants can generally expect potential follow-up through the same portal for status updates. Screening may include multiple stages such as recruiter review, hiring manager evaluation, and possibly panel or departmental interviews, though exact steps vary by role. Response times vary, and candidates are encouraged to monitor their Workday account and email regularly, as communication is often centralized through that system rather than external channels.

Based on publicly available information. LandEarly does not verify interview process details.