APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Office for Undergraduate Education in the College of Agricultural Sciences seeks to fill the full-time position of Student Services Assistant. This position will support the Office of Undergraduate Education's student success mission and work to advance the overall student experience.
Responsibilities include but are not limited to:
Support the college scholarship program by processing student awards, maintaining databases, and responding to inquiries
Serve as College SEEQ (Student Educational Experience Questionnaire) Representative by maintaining access for college users, train and disseminate SEEQ information, respond to SEEQ questions and investigate issues, and ensure polices are being followed
Coordinate and assist with events for the Associate Dean, including events related to teaching excellence and professional development
Assist with student engagement activities, programs, and initiatives including preparing and distributing the weekly student newsletter, tracking engagement activities, and identifying potential opportunities to support student engagement
Update and maintain website content
Responsible for recording and posting meeting minutes for meetings within the Undergraduate Education office
Provide support and coverage for other administrative staff as needed
Qualifications:
It is preferred that applicants be proficient with Microsoft Office and have experience with eSteward (Penn State's database related to alumni gifts and endowments) , Plone, and FileMaker.
Essential Skills:
Attention to detail
Working independently
Collaboration and teamwork
Event Coordination and logistics
Customer Service and student support
Organization and records management
Time management and prioritization
Problem-solving and follow-through
Effective written and verbal communication
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
If filled as Student Services Assistant - Intermediate Support, this position requires:
General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience
Required Certifications:
None

If filled as Student Services Assistant - Senior Support, this position requires:
Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None
Important Application Instructions:
Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume.
Additional Information:
This position will work mostly on-site at Penn State's University Park campus, but requests to work one day a week remotely can be discussed with the hiring manager during the interview process.
The College of Agricultural Sciences is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $40,608.00 - $64,668.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.