Job descriptionReq 1402173200
Job Summary
Library Student Assistants provide customer service at the Library’s Public Services Desk. This includes assisting students, faculty, staff, and community borrowers with equipment use, directional questions, and locating library resources and services.
- Must be an undergraduate student at Purdue University Northwest (PNW)
- Must be enrolled in at least 6 credit hours
- Applicants must submit their Fall 2026 class schedule for consideration
Responsibilities
Front Desk & Customer Service
- Serve as the first point of contact at the library front desk
- Assist with check-in/check-out of library materials
- Help users place holds and navigate library systems (including PurdueBorrow)
- Provide basic research assistance and directional support
- Explain and apply library policies and procedures
Facility Operations
- Open and close the library as scheduled, including independent shifts
- Maintain a safe, secure, and welcoming environment
- Perform daily checks of library computers and equipment
- Clean monitors, keyboards, and work areas as needed
Library Materials
- Shelve, shift, and organize library materials
- Shelf read, dust, and straighten collections
- Maintain orderly shelves and public areas
Technology Support
- Troubleshoot basic issues with:
- Computers
- Printers
- Scanners
- Photocopiers
- Microform machines
Collections & Records
- Check database and online journal links for errors
- Receive and evaluate donated materials for catalog inclusion or replacement needs
Education
- Must be a current PNW undergraduate student
Required Skills & Abilities
- Strong verbal communication skills
- Attention to detail
- Professional judgment and problem-solving skills
- Ability to remain patient and support users with varying needs
- Courteous, respectful, and professional demeanor
- Positive and welcoming presence
- Basic knowledge of Windows operating systems
- Ability to adapt to changing tasks and priorities
- Availability for evenings and weekends as needed
Core Competencies
- Strong customer service and communication skills
- Ability to identify and escalate urgent issues appropriately
- Reliable follow-through and clear communication with supervisors
- Ability to work independently when required
FLSA Status
Non-Exempt