We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Please note: This is a fixed-term position for approximately 1–2 years, covering a maternity leave.
Bring It
Bring your strong technical expertise in SAP Basis, system operations, infrastructure, and database technologies, together with a customer-focused and solution-oriented mindset. If you can provide L3 support, troubleshoot complex technical issues, drive root cause analysis, support service restoration during critical situations, and identify opportunities to improve the stability and performance of customer landscapes, you are ready for this role.
Experience working with complex environments and a strong understanding of Database Engineering, System Implementation, and operational processes will help you succeed in this role.
Build It
You will provide L3 technical support for dedicated SAP customer landscapes, supporting the fast restoration of services during critical situations and major incidents. You will deep-dive into complex technical issues, collaborate with delivery and expert teams to drive root cause analysis to completion, and proactively identify risks and opportunities to improve landscape stability and operational efficiency.
You will analyze current landscape setups and contribute to technical improvement proposals, while collaborating with teams across HEC and the wider SAP organization to ensure high-quality end-to-end service delivery and customer satisfaction. The role also includes owning, leading, and coordinating operational activities and customer escalations, supporting Service Management and Performance Improvement initiatives, and sharing your technical knowledge by mentoring and guiding junior team members.
Belong
At SAP, you will become part of an international Enterprise Cloud Services community dedicated to delivering reliable, high-quality managed services for some of SAP's largest customers. Working across teams and locations, you will contribute to a collaborative environment where technical expertise, proactive problem solving, customer focus, and continuous learning come together to ensure stable and resilient SAP landscapes.
You will have the opportunity to work on complex customer environments, collaborate with experts across SAP, and contribute to Business Transformation while building strong Customer Relationship Management skills and continuously developing your technical and operational expertise.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 459166 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid