Exodus Family Ministries is seeking a Resource Center Associate to join our close-knit, supportive team serving individuals experiencing homelessness and hardship in the Louisville community.
This is a front line, hands-on role that combines client support, facility operations, transportation, and day-to-day center upkeep. It is meaningful, fast-paced, and physically active work in a ministry environment centered on compassion, dignity, and practical care.
As a Resource Center Generalist, you will be working directly with guests of the Resource Center many of whom are navigating crisis situations. You will play a key role in helping ensure the center runs safely and smoothly while providing respectful, structured support to those we serve.
Key Responsibilities
Client Support & Engagement
Greet guests and provide welcoming, respectful assistance
Support use of showers and laundry services, ensuring policies and time limits are followed consistently and compassionately
Help de-escalate situations when needed, using training and sound judgment
Maintain a calm, structured environment for all guests and volunteers
Facility Operations
Clean and maintain showers, restrooms, laundry areas, kitchen, and shared spaces throughout the day
Launder, sort, and distribute clothing and linens, including heavily soiled items
Restock supplies and maintain organized, sanitary spaces
Assist with loading/unloading deliveries, donations, and pantry supplies
Help with setup and cleanup for distribution days and events
Administrative & Team Support
Assist with guest sign-in, data entry, and basic administrative tasks
Support volunteers during shifts and help with onboarding when needed
Communicate regularly with team members to coordinate daily operations
Schedule
Full-time - 8:00 AM – 4:00 PM
What Makes Someone Successful in This Role
This position requires a unique combination of traits. The most successful team members are:
Mission-driven and grounded in compassion for people experiencing homelessness
Emotionally resilient, able to stay steady when working with individuals in crisis
Firm but empathetic, able to set and maintain boundaries with kindness and consistency
Flexible and adaptable, comfortable with shifting priorities throughout the day
Non-judgmental and steady under pressure, able to handle difficult or emotionally heavy situations without taking things personally
Team-oriented, communicating closely with a small, supportive staff throughout the day
Qualifications
Required
High school diploma or GED
Strong interpersonal and communication skills
Ability to remain calm and effective in high-need environments
Basic proficiency with MS Office (Word, Excel, Outlook)
Preferred
1–2 years of experience in nonprofit, social services, ministry, or administrative support
Experience working with vulnerable or unhoused populations
Physical Requirements
Frequent standing, walking, and reaching
Occasional lifting (up to 30 lbs)
Ability to navigate stairs and uneven terrain
Constant interaction requiring hearing, speaking, and visual awareness
Occasional travel required
Spiritual Alignment
This position requires alignment with Christian values and practices, including:
Personal relationship with Jesus Christ as Lord and Savior
Agreement with the authority of the Bible as God’s Word
Alignment with Exodus Family Ministries Statement of Faith
Active participation in a local evangelical church
Commitment to Christian witness, prayer, and spiritual growth
Consistent Christ-like example in conduct and attitude
About Exodus Family Ministries
Exodus Family Ministries is a faith-based organization serving individuals and families experiencing homelessness and hardship. Our Resource Center exists to provide practical support, dignity, and consistent care to those navigating some of life’s most difficult circumstances.
Our team is small, close-knit, and highly communicative, relying on collaboration and mutual support to serve our guests effectively each day.
EFM an Equal Opportunity Employer.