Clinical Business Operations Representative

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The University of Miami is currently seeking a Clinical Business Operations Representative to work at the Don Soffer Clinical Research Center full-time, on-site in Miami.

CORE JOB SUMMARY

The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS                                                                   

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High school diploma or equivalent

Experience:

Minimum 3 years of relevant experience 

Knowledge, Skills and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Department Specific Qualifications                                          

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Must be bilingual in English and Spanish, both written and oral.

• Knowledge of rules of effective business English/Spanish usage, spelling, punctuation and grammar.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Exhibits polite and professional communication via phone, email, mail, etc.

Department Specific Functions

1.    Answer phone calls utilizing the NICE inContact phone system. This includes transferring to admins, clear and concise messages to the APRN/ Physician teams.
2.    Light admin duties will be required, such as sorting RightFax, checking and distributing voicemails.
3.    There is potential for coverage for administrative staff.
4.    Must be able to communicate bilingually in English and Spanish, both written and oral.
5.    Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.
6.    Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller’s needs.
7.    Supports physicians, admins and APRN team by performing tasks related to organization and strong communication

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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