Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Customer Service Representative 2.

Core Job Summary:

The Customer Service Representative 2 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail.

Core Responsibilities:

Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
Researches all inquiries to address any issues or concerns.
Refers concerns to other service areas/departments for follow-up, as needed.
Resolves routine and basic problems and communicates solutions or requested information to the customer.
Verifies that appropriate changes/resolutions have been finalized.
Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
Escalates and refers unresolved customer grievances to department leadership for further review, as necessary
Reviews and processes confidential information with discretion.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

High School Diploma or equivalent

Minimum 2 year of relevant experience

Knowledge, Skills and Attitudes:

Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Ability to work evening, nights, and weekends as necessary.
Proficiency in computer software (i.e., Microsoft Office).

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

View original posting on Workday

What applying to University of Miami usually looks like

Based on publicly available information, candidates applying through Workday to University of Miami can generally expect a structured online application requiring account creation, resume upload, and completion of detailed profile fields covering education, work history, and licensure or certifications, which is especially common given the many clinical, academic, and administrative roles offered. Applicants may be asked to complete self-identification forms and answer job-specific screening questions. The process may include multiple stages, such as recruiter phone screens, hiring manager interviews, and possibly panel or department interviews, particularly for clinical or specialized positions. Skills assessments or licensure verification may apply for healthcare and technical roles. Response times vary, and candidates are typically encouraged to monitor their Workday account and email for status updates, as communication is commonly routed through the platform's notification system rather than direct outreach.”}}

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Customer Service Representative

What applying to University of Miami usually looks like

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