Executive Director, UHealth Access Operations (H)

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The Executive Director, UHealth Access Operations provides executive leadership and oversight for enterprise access operations, including referral management, continuity of care, centralized scheduling, contact center services, and diagnostic access functions. This position is responsible for developing and executing strategies that improve patient access, operational performance, care coordination, and service delivery across the health system. The Executive Director leads large-scale operational teams through subordinate leaders and drives initiatives that enhance patient flow, referral conversion, scheduling efficiency, and organizational growth. The role serves as a key strategic partner in advancing UHealth's access and patient engagement objectives.

Core Job Functions:
1. Develops and executes strategic plans and operational objectives for enterprise access operations.

2. Provides executive oversight of referral management, continuity of care, scheduling, contact center, and diagnostic access functions.

3. Leads the development and implementation of standardized operating models, workflows, and service standards.

4. Drives initiatives that improve patient access, care coordination, referral conversion, and scheduling efficiency.

5. Establishes performance goals and accountability measures to ensure operational excellence and service quality.

6. Uses operational metrics, analytics, and benchmarking data to monitor performance and inform decision making.

7. Oversees departmental budgets, resource allocation, and workforce planning activities.

8. Leads and develops management teams responsible for multiple operational service lines.

9. Partners with clinical, operational, physician, and administrative leaders to support organizational priorities.

10. Directs large-scale process improvement, optimization, and transformation initiatives.

11. Ensures compliance with applicable regulatory, accreditation, and organizational requirements.

12. Promotes a culture of accountability, collaboration, innovation, and service excellence.

13. Sponsors and supports implementation of new technologies, systems, and operational capabilities.

14. Represents access operations on enterprise committees, initiatives, and strategic projects.

15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policies and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:
Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 10 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
• Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
• Resource Management: Ability to allocate resources and drive innovation and growth.
• Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
• Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
• Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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