Job description

Current Employees:

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The University of Miami UHealth System has an exciting opportunity for a full-time (Remote) Patient Scheduler 2 to work on site in Miami. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

CORE JOB FUCNTIONS

Schedules all types of complex treatments with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications:

Education:

High School diploma or equivalent

Experience:

Minimum 2 years of relevant experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

View original posting on Workday

What applying to University of Miami usually looks like

Based on publicly available information, candidates applying through workday to University of Miami can typically expect an online application requiring account creation, resume upload, and completion of structured fields covering education, work history, and job-specific screening questions. Given the wide range of roles—from clinical and healthcare positions to administrative, technical, and skilled trades—applicants may encounter role-specific assessments, licensure verification, or background and credential checks, particularly for clinical or safety-sensitive positions. The process may include multiple stages, such as recruiter screening, hiring manager conversations, and possibly panel or departmental interviews. Response times vary and are generally communicated through the Workday portal, where candidates can commonly track application status. Applicants should ensure resumes are formatted clearly, as Workday's system typically parses documents automatically, and consistent, accurate information across all fields is generally recommended.

Based on publicly available information. LandEarly does not verify interview process details.

Patient Scheduler

What applying to University of Miami usually looks like

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