Clinic Assistant

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The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Sr. Clinic Assistant to work in Miami, FL. The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.

CORE JOB FUNCTIONS                                                                                                     

1. Explains HIPPA to patients and obtains signatures.

2. Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.

3. Tracks pending records to ensure delivery prior to clinic visits.

4. Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.

5. Travels within the facility and campus to retrieve records, films, or CDs.

6. May collect and prepare specimens.

7. Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.

8. Assembles, completes, and processes patients’ charts.

9. Assists with ordering, receiving, distributing, sorting, and storing supplies.

10. Reports suspicious or unusual incidents to appropriate supervisory personnel.

11. Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.

12. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

High school diploma or equivalent

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

Department Specific Functions

The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections. 

1.    Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
2.    Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
3.    Provides cross coverage for co-workers when assigned or as the need arises.
4.    Maintains confidentiality of all information.
5.    Adheres to University and unit-level policies and procedures and safeguards University assets. 
6.    Assists with general administrative tasks including but not limited to uploading of radiology reports, uploading CDs (radiology imaging), visitation logs, printing clinical packages and dropping them off to the clinics, and picking up and sorting the department mail.
7.    Maintains a tidy and clean reception area.
8.    Assists with cross training employees in the neurosurgery department. 
9.    Serves as the lead for the clinical assistant team.
10.    Cross covers during manager’s absence.
11.    Assists with patient advice messages received via MyUHealthChart.
12.    Assists the manager with process improvement and clinic assistant protocols.
13.    Uploading and routing faxes into EPIC
14.    Fluent in English and Spanish.
15.    Will report to Lois Pope Life Center

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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