Clinical Administration Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920720 EIOH General Dentistry

Work Shift:

UR - Day (United States of America)

Range:

UR URG 112 H

Compensation Range:

$33.94 - $50.87

Responsibilities:

Performs operational/business duties in support of a clinical area/department which may include Clinic Workflow, Clinical Quality Outcomes, Patient Relations/Satisfaction, Clinic specific budget and coordination, may include oversight of associate staff. Provides support services for the medical facility or clinic. Uses existing procedures to solve routine or standard problems. Implements and develops business management practices, planning mechanisms, control systems, and organization necessary for the management of a small clinical department. Manages to a business-planning mechanism that maps revenues to resources and that leads to realistic action plans. Organizes and analyzes the information necessary for a clear understanding of the department's clinical operations. Oversees the billing, collection and control systems for professional fees and expenditures. Typically responsible for an operating budget of up to $10 M. Maintains staff by recruiting, selecting, orienting, and training employees and developing growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training.

ESSENTIAL FUNCTIONS

• Oversees clinical activities, including scheduling, patient registration, billing, and medical records management, etc., to ensure efficient and effective operations. Works on clinical quality assurance initiatives in conjunction with appropriate leaders. May request additional resources based on operations and participate in the business improvement plan process.
• Develops and implements administrative policies and procedures to enhance efficiency and compliance.
• Responsible for employee lifecycle activities, including recruitment, onboarding, performance management, discipline and separation. Leads employee engagement initiatives at the local level.
• Participates in the evaluation of the performance of assigned area using metrics. Recommends actions to improve overall operations. May partner with leadership to implement initiatives.
• Within an assigned budget, has responsibility for purchases, approvals of major equipment, services, space and materials.
• Serves as a resource to manage difficult patient relations concerns. Communicates with parties both within and outside of the organization.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 3 years relevant experience required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.