The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.
Essential Duties:
- Acts as the positive “face” of the Health Center as the main point of contact for participants and families
- Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
- Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
- Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
- Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
- Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
- Maintain all delegated worklists (tasks) through the electronic medical record
- Effective, efficient and safe use of equipment.
- Handles patient requests and questions appropriately
- Provides benefit plan and eligibility information to participants, providers, unions, employers and others
- Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
- Perform duties as care coordinator when assigned.
- Other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req Understanding of medical terminology
- Req Ability to interview patients and interface with physicians, nurses and other professional staff.
Preferred Qualifications:
- Pref 1 year One (1) year working in a customer service (preferably in a medical environment).
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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