The USC Student Services Contact Center is looking for a Student Services Advisor I. The position will work in the Contact Center assisting with all aspects of the admission process for undergraduate and graduate applicants, including assisting prospective and current students with financial aid processes. The selected candidate will be expected to counsel and/or provide undergraduate students with a range of services covering admissions, financial aid and advisement and coordinate delivery of services with appropriate university offices. The Student Services Advisor is required to answer detailed financial questions via telephone, email and in person. The Student Services Contact Center has an annual demand greater than 280,000 calls. Lastly, the Student Services Advisor I evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling, and liaises with other offices on behalf of students to facilitate problem resolution.
Position Summary
• Counsels and/or provides undergraduate and/or graduate students with a range of services covering admissions and financial aid. Coordinates delivery of services with appropriate university offices. Key Duties and Responsibilities
• Counsels students and parents on matters concerning financial aid packages. Evaluates student situations and requests regarding financial aid awards and takes appropriate action. Identifies and recommends scholarship recipients based on eligibility requirements. Monitors local financial aid budget and scholarship awards.
• Counsels or advises prospective students and families on admissions, financial aid, and academic requirements. Intervenes with university central student services as necessary to connect prospective students with the right staff member or department in order to facilitate the application process.
• Counsels prospective students and families on the financial aid process for undergraduate and graduate applicants. Provide general guidance on federal and university policy and requirements regarding financial aid.
• Provides advisement on various types of aid available, the student’s individual financial aid award, and how to manage family contribution.
• Counsels students and families on the completion of federal direct or private loan processes.
• Advises students on financial aid as it relates to general billing inquiries. Educate students on available tools and resources to manage the cost of attendance, including but not limited to the FAST Planning Worksheet, USC ePay, USC payment plans, and various loan types.
• Counsel current applicants on outstanding Admission requirements, including but not limited to official test scores, letters of recommendation, official transcripts, and financial statements. Review communications from admission offices.
• Assisting applicants through the admission decision process, including but not limited to commitment deposit payments, admission decision appeals, and registration for on-campus events for admitted students.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.
The hourly range for this position is $25.00 - $30.45. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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Minimum Education:Bachelor's degree
Additional Education Requirements
Combined experience/education as substitute for minimum education
Minimum Experience:
1 year
Minimum Skills:
Student program or services experience.
Preferred Education:
Master's degree
Preferred Experience:
2 years
Preferred Skills:
Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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