The Support Coordinator performs clerical and communication functions on assigned in the clinic/unit. She/He schedules patient appointments and provides courteous reception in the clinic/unit. Answers phones, verifies insurance, registers new patients, and checks patient in/out. Various office duties including but no limited to filing and sorting. Must work with any and every physician in the clinic/unit.
Departmental Specific Summary
Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.
Essential Duties
- Greets patients in a courteous and professional manner.
- Adheres to protect patient confidentiality.
- Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
- Schedules patient’s diagnostic testing in a timely manner while accommodating patient’s needs.
- Understands the procedures for scheduling patients, and gives proper patient instructions.
- Notifies patient of upcoming appointments in a timely manner.
- Communicates all changes with patient and case information to all involved personnel.
- Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
- Works with various hospital personnel to resolve issues and accommodate patient.
- Preps charts for diagnostic testing.
- Assist in translation as needed (if applicable).
- Provides phone coverage as needed.
- Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
- Ability to work independently and in a team setting to accomplish duties in a timely manner.
- Knowledge of proper chart format.
- Performs other duties as assigned.
Qualifications
- Req High school or equivalent
- Pref Bachelor's degree
- Equivalent work experience in customer service and/or medical office
- Pref 1 year Experience in acute care, ambulatory care, or surgical center setting preferred.
- Req Ability to communicate effectively in English both verbally and in writing.
- Pref Knowledge of medical terminology preferred.
- Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Pref Basic Life Support (BLS) From American Heart Association
The hourly rate range for this position is $21.00 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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