Date posted: September 17, 2026
Req ID: 50196
Faculty/Division: School of Management
Department: School of Management
Campus St. George
Course Summary: In this course, students will learn how service designers take a human-centered approach to researching and designing solutions. Service Design is a subset of design disciplines that takes an action-oriented approach to co-design solutions with customers, citizens, or end-users. Service Design methodologies help us understand key pain points and preferences and prototype solutions based on the needs of actual consumers.
Instructor Qualifications: Required qualifications are an undergraduate degree in a design-related field; demonstrated expertise in service design, design thinking and/or business design; and a minimum of 5 years of professional experience applying service design methods and approaches in organizational or business contexts.
Previous experience teaching service design, business design, or related coursework at the post-secondary level is preferred.
Class schedule: Course may be online or in person, depending on circumstances, so candidates must be available and comfortable with both.
Sessional dates of appointment: January 1 - April 30, 2027
Salary Rates: Please refer to CUPE3902 Unit #3 rates for this Sessional Lecturer position. Notes:
This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement.
Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II or Sessional Lecturer III in accordance with Article 14:12 of the CUPE 3902 Unit 3 collective agreement.
Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3 collective agreement, and should not apply for positions posted under the Unit 3 collective agreement.
It is understood that some announcements of vacancies are tentative, pending final course determinations and enrolment.
Policies
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
Candidates who are members of Indigenous, Black, racialized and LGBTQ2S+ communities, persons with disabilities, and other equity seeking groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the position.
The University of Toronto invites all qualified applicants to make application.
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca. During employment, to request accommodation from the University, contact the supervisor or department chair and/or Health & Wellbeing Programs & Services at hwb@utoronto.ca. For more information about accommodations at U of T, please visit our Accommodation webpage.
All jobs are posted in accordance with the CUPE 3902 Unit 1 Collective Agreement. It is understood that some announcements of vacancies are tentative, pending final course determinations and enrollment.
Duties of this position shall be performed at the campus on which the position is located. Where the duties are intended to be performed at another location, such other location will be specified in the posting.
Positions posted here are open to Graduate Students in the School of Graduate Studies, Postdoctoral Fellows and Undergraduate Students in the University of Toronto.
Preference in hiring shall be given to Graduate Students enrolled in the School of Graduate Studies of the University of Toronto or those who have made application to be enrolled in the School of Graduate Studies of the University of Toronto.
The hiring criteria for Teaching Assistant positions are academic qualifications, the need to acquire experience, previous experience, and previous satisfactory employment under the provisions of this collective agreement.
Application Procedure:
For detailed information on the application procedure go to https://tracs.utoronto.ca/ :
Applications for EACH course must be accompanied by a current resume and application form. Please use the space provided to briefly outline why you are applying to this course.
Please direct any questions regarding the application process to rotman.aahiring@rotman.utoronto.ca. Applications will not be accepted at this email address.
To apply for this position, you must be signed in to your account. Please visit the U of T website to register for account if you do not have one.