DAR Coordinator, Annual Giving and Engagement Operations

Key Functions and Expected Performance:

Data Entry/Integrity and Reporting

• Analyze data to discern actionable donor insights to support strategic decision-making and business planning, driving departmental goals such as donors, dollars, and pipeline donor growth.

• Help set and track progress toward Giving Day goals for key donor affiliations and campus partners (schools, units, areas).

• Prepare detailed donor insights reports in a way that is clear, impactful, and ready to share with stakeholders.

• Assist with data collection, submission, and tracking for activities ensuring coding integrity across all entry points (i.e., volunteering, event attendance).

• Create monthly reports for schools and units that reflect progress toward engagement and giving goals.

• Partner across DAR to ensure data in VU systems is accurate and comprehensive.

• Provide assistance with ad hoc reporting and analysis. 

Specialty Campaigns

• Serve as project manager for approved crowdfunding campaigns including confirming all necessary approvals, coordinating website asset submissions, finalizing campaign for review, and communicating fundraising updates to appropriate partners.

• Create and distribute monthly reports for campus partners and alumni groups that reflect progress toward fundraising goals

• Maintain the tracking system for DAR Leadership to have real-time data on specialty campaign and crowdfunding outreach and results.

• Lead copywriting and proofing of specialty campaign solicitation and stewardship efforts.

• Collaborate with the Associate Director to plan and execute specialty campaigns that amplify existing solicitations. (i.e., Fall-incentive, Giving Tuesday and Giving Day).

• Lead on-campus events and promotions for faculty and staff fundraising efforts. 

Email and Web Communications

• Manage and track all website updates for alumni engagement and annual giving including monthly, quarterly, and annual audits.

• Manage the data requests and delivery for alumni engagement and annual giving emails.

• Ensure all team communications are accurate and up to date on the Master Calendar.

• Ensure communications projects are submitted via the project management system as needed.

• Support the day-to-day management of VUconnect.com (website). 

Technology, Tools, and Training

• Draft training materials and assist with training staff to improve existing processes.

• Serve as a resource for DAR and other partners on annual giving and engagement operations.

• Assist with building resources to guide staff and ensure best practices across the department.

Provide administrative support to Annual Giving and Engagement Operations Team

• Calendar management of leadership team, and overall support to team-wide calendar

• Schedule meetings, coordinate agendas/presentation materials, and assist with team follow-up

• Manage the operational budget and team expenses

• Book travel and complete expense reports

• Provide exceptional frontline customer service to constituents by responding to emails through shared inboxes and phone lines. This requires strong decision making and the ability to independently answer questions in a timely manner, triage and troubleshoot issues, and work with team members to identify solutions.

• Co-manage Giving Day communications, operational needs, and event activations as needed. 

Other Duties:

• Provide event staffing support where needed.

• Perform other duties as assigned.

Supervisory Relationships:

This position does not have supervisory responsibilities and reports administratively and functionally to the Director of Annual Giving and Engagement Operations while also maintaining a dotted-line reporting relationship to the Associate Director of Specialty Campaigns.

Work Environment

This is a hybrid role based in Nashville – in the office approximately 1 day per week depending on business needs.

Education and Certifications:

• Associate’s degree, or an equivalent combination of education, relevant military experience, and relevant skills, is required. A bachelor’s degree is preferred.

Experience and Skills:

• 1 year of related experience with higher education development, project management, operations, and/or data analytics is preferred.

• Proficient in current computer technology (Windows, Excel, Word, Internet navigation, online learning platforms, design software, and Salesforce - Vanderbilt’s donor management system).

• Strong organizational and project management skills.

• Takes initiative, manages multiple projects simultaneously, meets deadlines.

• Ability to work collaboratively in a team environment and across the department.

• Passion for training others and desire to be of service to the team.

• Excellent written and oral communication skills.

• Exercises appropriate discretion and demeanor when dealing with alumni, parents, friends, and employees – including handling confidential information.

• Ability to remain calm under pressure and adapt to/embrace change.

• Values the importance of equity as an organizational operating principle and is committed to equity, diversity, and inclusion.

• Some evening and weekend work, as needed.

Key Characteristics of a Successful Team Member in this Work Unit: