Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Homes team grows Airbnb's destination business. We manage a competitive portfolio of accommodations that meets guest expectations for value, variety, and quality. We help all types of hosts grow their business through new products, partnerships, best practices, and innovation.
The Difference You Will Make
In this role, you will take full ownership of growing Airbnb's destination business in Thailand and Vietnam. You will lead your team to partner with top local hosts to improve host quality, optimize listings, and grow account performance. You will design and execute local initiatives that grow high-value inventory and support host success across every segment. You will work in close partnership with Global Markets, Product, Legal, Policy, Communications, and Marketing to drive sustainable growth for Airbnb in the country.
A Typical Day
- Develop and execute comprehensive destination strategies to scale the local business across target cities in Thailand and Vietnam.
- Lead, motivate, and coach a team of Market Managers to grow Airbnb's Homes and Hotels business in Thailand and Vietnam through effective account management and key country initiatives.
- Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics.
- Lead acquisition strategy and host onboarding programs to continuously diversify the portfolio of accommodations.
- Onboard and manage partners, and optimize their listings to drive engagement and performance.
- Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives.
- Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities.
- Work with cross-functional teams to drive adoption of new products and initiatives that improve listing quality, host engagement, and market share.
- Identify market trends and opportunities, and provide solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
- Represent Airbnb at external speaking events, industry forums, and partner gatherings.
- Coach team members to reach their full potential in their current role while developing them for future roles within the organization.
Your Expertise
- 15+ years of experience in commercial roles, strategy, global operations, business development, or marketplace management.
- 5+ years managing teams, with a track record of growing and scaling high-performing organizations.
- Experience in travel technology and consulting is a plus.
- Fluency in English and at least one local language (Thai or Vietnamese).
- Strong analytical and strategic skills, using data to uncover opportunities, shape portfolio strategy, and guide market decisions.
- A blend of operational and commercial skills to acquire supply across multiple channels.
- Proven ability to influence product, policy, and cross-functional teams to unlock new revenue and improve host and market performance.
- Fluency with dashboards and analytics tools to drive team and individual performance.
- Demonstrated success achieving results through others, including performance management and team building.
- A bold, compassionate leader who gives clear direction, constructive feedback, and hands-on coaching, and who builds an inclusive, high-performing culture in close partnership with regional and global teams.
- Highly organized, able to run multiple initiatives at once and turn strategy into results.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.