At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation.
This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people.
No legal degree required - what matters is your ownership mindset, curiosity, and ability to deliver results with precision.
Proposed salary: 970 EUR gross/mth + performance bonus after 3 months.
What you will drive:
- Engage with airlines and partners to progress cases toward compensation outcomes.
- Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
- Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
- Prepare cases for handover to external partners when formal proceedings become necessary.
- Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
- Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
Requirements
What you’ll achieve in your first 12 months:
- Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
- Deliver strong accuracy and SLA performance.
- Build effective collaboration with internal teams.
- Develop a solid understanding of airline regulations and claim processes.
- Gradually gain exposure to more complex or escalated (legal-stage) cases.
- Be recognized as a reliable, high-impact team member.
What sets you apart:
- Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus) - you will be working in Legal Support.
- Strong attention to detail and ability to follow structured procedures.
- Curiosity and eagerness to learn about aviation, law, and international regulations.
- Comfort working in a fast-paced, performance-driven environment.
- Proactive mindset with strong ownership and accountability.
- Clear communication skills and fluency in English.
Benefits
Perks and Benefits:
- Personal education, leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalised progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and parties.