Assistant Director of Housing Operations

Carnegie Mellon University’s Housing Services and the Office of Residential Education create a lived experience that supports, engages, and inspires students throughout their university experience. It's the place they call home, the place where they will learn more about themselves, their community, and the world around them. Within a 24/7 community of support, staff and residents build important relationships that inspire exploration, growth, and learning.

Carnegie Mellon University’s department of Housing Services is searching for an Assistant Director of Housing Operations – Assignments. This is a dynamic opportunity for someone who thrives in an interesting and challenging work environment. You will serve as an integral housing services team member and will be responsible for the management and oversight of several significant processes within the operations and assignments areas.

Core responsibilities include:

• Management and oversight of all housing assignment processes including Upper-class  Housing/Room Selection, First-Year Assignments, waitlist and room change processes, and Winter Break housing, as well as oversight for Fraternity/Sorority and Summer Housing; manages and/or delegates all components of these processes, from planning to completion

• Management and maintenance of all housing application processes, forms, and processes within the StarRez Housing portal and administrative system

• Primary line of communication for all assignments and related questions from students and parents, including email, phone calls, walk-ins and/or scheduled appointments

• Primary user of the StarRez system, with oversight of student data, applications, bookings, messaging, billing, reporting, rooms setup, portal management, correspondence tracking, and overall data integrity; requires strong attention to detail

• Direct supervision of one professional staff member and general oversight for student employees supervised by those direct reports

• Coordinates and assists with staff training, process organization and implementation, occupancy planning and other reporting responsibilities, benchmarking, recruitment and marketing initiatives, and student responses

• Manages all messaging related to the processes and contained in University and departmental documents, websites and newsletters

• Coordination of assessment activities related to the housing operations areas

• Assists with all annual processes including opening, winter break, closing, and summer operations

• Assists with access needs and front desk coverage as needed

• On call responsibilities related to this position and departmental needs

• Other duties as assigned

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications: 

• Bachelor’s Degree required; Master’s degree in Student Affairs, Higher Education Administration, or other related field is highly desired

• 3-5 years of relevant work experience required; experience working in Housing/Residence Life preferred

• Experience using StarRez or a similar housing software system preferred

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Housing and Dining

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: