Carnegie Mellon University’s Health Services team supports a campus culture of health and well-being that provides an open climate of care for all and fosters student success. University Health Services (UHS) is proud to be accredited by the Accreditation Association for Ambulatory Health Care and is also an institutional member of the American College Health Association.
Carnegie Mellon University’s UHS team is searching for a highly detail-oriented individual to provide exceptional reception skills for our student health practice. Because many of our students are navigating U.S. healthcare and/or managing their own health decisions for the first time, this role requires someone who is empathetic, patient, and skilled at problem-solving in a busy medical office. The successful candidate will be committed to providing excellent customer service, and a talent for interacting and communicating effectively with all types of patients, visitors, healthcare providers, and support staff. This person works best in high-traffic medical offices and is flexible and creative in addressing and solving problems. Must have a high comfort with computers and electronic health record use (EHR).
Core responsibilities will include:
Serving as the first and last point of contact for students, staff, and visitors. This person sets the tone for a calm, welcoming experience for patients who may be unwell or unfamiliar with the process.
Assisting with timely check-in and check-out of patients at the front desk, communication with patients about wait time, and maintaining the flow of patients through the facility.
Utilizing technical skills such as scanning and entering basic patient information in the electronic medical record system or emailing computer support for more complicated problems affecting technical services in UHS. Work on a computer, Google Suite, and other programs daily.
Receiving and welcoming patients and visitors, front office support includes processing electronic faxes; answering phones and directing calls; sorting and sending mail; receiving and verifying deliveries; operating copier, scanners, and printers.
Reviewing and verifying electronic charge tickets in order to charge students accurate payments and processing credit card payments to complete payment for services at time of discharge.
Providing clerical support for office procedures including patient referral tracking and processing patient information requests.
Other duties as assigned.
You should demonstrate:
Strong oral, interpersonal, and written communication skills
Strong attention to detail
Organization and planning skills
Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications:
High School Diploma or GED required
3-5 years of experience in customer service, administrative support, and/or data entry experience required
Experience in a medical office preferred
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Requirements:
Successful completion of a pre-employment background check
Child Protection Clearances (Act 153)
Schedule:
Part-time: Monday - Friday 9:30am - 3:30pm
This is a 10 month recurring role from August - May
This is a part-time (up to 30 hours per week), non-exempt position based in Pittsburgh, PA.
Joining the CMU team opens the door to an array of exceptional benefits.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
For a comprehensive overview of the benefits available, explore our Benefits page.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Pittsburgh, PAJob Function
Administrative Support and CoordinationPosition Type
Staff – RegularFull Time/Part time
Part timePay Basis
HourlyMore Information:
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Click here to view a listing of employee benefits
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.