About the role
We’re hiring a Regional Physical Security and Safety Operations Lead to help safeguard our people, spaces, and operations every day. individual contributor role with no direct reports, responsible for managing safety and security programs, coordinating vendor services, and driving operational improvements across our offices.
You’ll own core physical security functions, including contract guard operations, access control, surveillance systems, and emergency preparedness. You’ll also serve as a calm, decisive resource during critical incidents, coordinating response efforts with internal partners, building management, and emergency services.
Success in this role requires hands-on execution, sound judgment, and the ability to influence without direct authority. You’ll identify risks, strengthen procedures, and build practical programs that support a safe, secure, and welcoming workplace.
In this role, you can expect to
- Manage day-to-day safety and security operations, coordinating contract guard coverage and holding vendors accountable for service quality, performance, and compliance with post orders.
- Provide operational oversight of the 24/7 Security Support Center (SSC), ensuring consistent monitoring, timely escalation, accurate reporting, and response readiness.
- Coordinate real-time response to security incidents, medical emergencies, and facility issues, engaging appropriate partners and documenting follow-up actions.
- Maintain the reliability of access control, video surveillance, and alarm systems through routine reviews, troubleshooting, and vendor coordination.
- Conduct site assessments to identify vulnerabilities and safety concerns, recommend improvements, and track corrective actions through completion.
- Develop, maintain, and reinforce standard operating procedures, post orders, incident response plans, and emergency protocols.
- Manage relationships with contract security providers and security system vendors, including service reviews and issue resolution.
- Coordinate Emergency Response Team (ERT) recruitment, training, drills, and readiness across office locations.
- Active certification or experience with First Aid, CPR, and AED response standards.
- Partner with Workplace, People, IT, Legal, and other stakeholders to address safety concerns and support employee communications, events, and office operations.
- Review incidents and operational trends to identify recurring issues, improve processes, and measure program effectiveness.
To thrive in this role, you have
- 5+ years of relevant experience in corporate safety and security, physical security operations, military service, law enforcement, or a related field.
- Experience independently owning security programs, coordinating field operations, or managing vendor performance.
- Hands-on experience responding to incidents, exercising sound judgment, and remaining calm under pressure.
- Experience working with access control systems, video management platforms, alarm systems, and incident reporting tools.
- Experience supporting emergency preparedness programs, employee training, and response drills.
- The ability to assess risks, prioritize competing needs, and turn recommendations into practical improvements.
- Strong communication and relationship-building skills, with the ability to influence stakeholders and reinforce standards without direct reporting authority.
- Strong organizational skills and consistent follow-through on documentation, corrective actions, and operational commitments.
- Any security licenses or certifications required for the position and location, and the ability to meet applicable background screening requirements.
- Experience building, leading, or participating in Emergency Response Teams (ERT) within corporate environments.
#LI-WS1 #LI-Onsite
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- 🏝 Generous vacation policy and company-wide paid days off
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to family planning reimbursement
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.