Job description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Overview
Own end-to-end performance of a cluster of dark stores within the assigned area, driving order fulfillment speed, customer experience, and inventory accuracy in line with network-wide KPI targets. Act as the operational owner between store-level teams and commercial & supply-chain.
Operational Management
- Oversee daily operations of all dark stores in the assigned cluster, across both Mart and Franchise formats, ensuring performance is tracked against set KPIs.
- Own P&L for the cluster: control store operating costs, reduce inventory holding and wastage
- Drive Order Fulfillment Time (OFT) performance for the cluster, to deliver superior customer experience.
- Ensure order accuracy and completion through staff training, and picking/packing SOP compliance.
- Manage inventory health by ensuring store managers follow inventory principles strictly (FEFO/FIFO, Expiry Management, Damage control)
- Ensure all stores meet hygiene, food safety, and operational SOP compliance as per company policy.
Team Leadership & People Management
- Lead, train, and motivate Store Managers and floor staff across the cluster to hit performance standards.
- Conduct regular performance reviews tied to store-level KPI scorecards, with specific, data-grounded feedback.
- Manage staff scheduling, attendance, and discipline across all stores in the cluster.
Compliance & Safety
- Ensure adherence to food safety, hygiene, and local regulatory standards across all stores.
- Conduct regular store audits covering safety, cleanliness, and equipment maintenance; maintain audit and compliance records.
- Ensure fire safety and emergency procedures are documented and staff are trained.
- Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
- 4–6 years of experience in operations, preferably in quick commerce, dark stores, cloud kitchens, or retail/QSR chains.
- Working knowledge of quick commerce fulfillment metrics (OFT, nSFR, shrinkage) is a strong plus.
- Experience managing multiple locations, cross-functional teams, and Direct/Franchise stores or mixed-format networks.