Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
WHAT’S ON YOUR PLATE?
Build, maintain & partially own strong relationships with all 3PL partners across the country
Build a trusting relationship that allows exchange of information and best practices across cities
Ensure sufficient data is shared to allow for educated directions & improvements in performance
Create right incentives / penalties for 3rd parties to improve rider performance
Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place
Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team
Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties
Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies
Responsible for onboarding of new riders and reboarding of existing riders
Lead entire rider lifecycle to improve retention of existing riders
Build training SOPs and metrics to measure rider performance and compliance
Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them
Documenting all training activities
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behavior, appearance, professionalism, presentation etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers
WHAT DID WE ORDER?
Completed a Bachelor’s or Master’s degree
Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB
Strong Excel and data management skills
A doer and a free thinker. You accept and adapt constantly to change
Willing to question the status quo when needed
Team player. We are looking for someone who fits the team and the company culture
Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles