Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
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Fix technical issues quickly.
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Set up virtual events, live events, and mail campaigns.
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Train users on our platforms so they can do tasks on their own.
What You Will Be Doing
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Regional Contact: Be the main tech contact for the APJ region. Answer questions and fix system problems.
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Events & Campaigns: Build and assist with virtual events and live events. You will be using tools such as ON24, Splash, Cvent, and Sendoso.
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User Training: Teach regional teams how to use our tools. Show them best practices so they can work independently.
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System Setup: Learn our different marketing tools, like Demandbase and Adobe Experience Manager. Work with the Marketo and Salesforce teams. Make sure data moves correctly between all systems.
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Global Teamwork: Meet with global peers. Spot common issues in your region, share solutions, and create standard processes.
What You Bring
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Hands-on experience with major marketing tools. You need to know event platforms (ON24, Splash, Cvent), giftin tools (Sendoso), and content systems (Adobe Experience Manager).
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Knowledge of Marketo and Salesforce. You must know how outside tools send data to them.
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Problem-solving skills. You like finding out why a process stopped or why data did not sync between systems.
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A focus on the user. You can explain technical steps clearly to team members who are not technical.
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The ability to manage multiple tasks at once and pay close attention to details.
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Working hours that match the APJ region, plus time to talk with a global team.
Bonus Points
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Certificates in Marketo, Salesforce, Cvent, Adobe Experience Manager, or ON24.
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Past work with field marketing or demand generation teams in the APJ region.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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