At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Operations Manager (m/f/d) based in Lisbon area who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- You are responsible for managing all operational topics concerning Flixbus’ bus partners;
- Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality;
- You work hand on hand with other teams to build, maintain, and develop long-lasting partnerships with these Bus partners and Flix presence in bus stations, specifically in Porto area. Travelling within the country is expected at least once a month, most of the times with one overnight;
- You ensure compliance with Flixbus procedures and protocols, training, supporting, and developing the drivers of these Bus Partners and conduct regular inspections to ensure everything meets our quality standards;
- You will take responsibility for an accurate start of each new line and constant improvement of the quality of line operations, especially regarding fleet, drivers and punctuality;
- You take part in different cross-functional operational projects, including global driven ones;
- You provide, when required, field support with bus stations management, as well as with other structures located in travelling area (ex. ticketshops);
- Coordinate with internal teams (e.g., Line Planning, Business Development) to ensure seamless operations.
About You
- 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests) ability to adequately deal with different stakeholders (bus terminal managers, bus drivers, operations supervisors or regional authorities) with high social and negotiation skills;
- Trustworthiness, engagement, resourcefulness and flexibility, as well as a hands-on mentality. Independent, reliable and responsible working style;
- Organized and full respectful of the Flixbus processes and protocols;
- You are willing to travel at least monthly. most of the times with one overnight. Occasional international travelling (max. twice a year);
- Portuguese (native/proficient speaker level), highly fluent in English. Language skills will be tested. Spanish is a plus.
- Know how to motivate internal and external stakeholders, and how to prioritize and organize yourself between incoming daily requests and longer-term tasks.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!