Revenue Operations Lead

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you!

As our Revenue Operations Lead, you'll own the relationships and processes that keep our vendor and contractor operations running smoothly. You'll be the go-to person for a third-party vendor supporting our sales organization, the point of accountability for contractor and personnel administration, and the backup coverage when things get busy on CRM and case queue work. You'll also train and support a Revenue Operations Coordinator, serving as their point of escalation on vendor and contractor work. This role covers a lot of ground, and it's expected to grow as our vendor relationships and tools evolve. Your work directly shapes how reliably our vendors execute, how accurately our contractor and personnel data flows, and how well-supported your team is day to day.

We know some talented people hesitate to apply when they don't check every box on a list. If this role has you excited and you believe you could do the work well, we want to hear from you, even if your path here doesn't match every requirement exactly. We're looking for people who care about our mission and bring their own perspective to the table. Different backgrounds, skills, and ways of working make us better at what we do. If this opportunity speaks to you, tell us how your experience and abilities could add value here. We want Macmillan Learning to be a place where everyone can do their best work and where different viewpoints are genuinely welcome, so if you're a qualified candidate, we hope you'll apply. We're looking forward to learning what you'd bring to the team.

What You'll Do

• You'll serve as the primary point of contact for a third-party vendor handling administrative sales support, resolving the escalated cases they can't complete
• You'll lead quality reviews of vendor-completed work, track performance, and flag systemic issues to Revenue Operations leadership
• You'll own the vendor-facing knowledge base and training materials, keeping them current as processes change
• You'll train and onboard Revenue Operations Coordinators on vendor and contractor administration processes
• You'll own the end-to-end contractor onboarding and offboarding process, including system access provisioning and removal
• You'll be the go-to contact for contractors and hiring managers on access, status, and process questions
• You'll own processing of on-staff, off-staff, and transfer requests, plus MMI and candidate travel logistics
• You'll design, build, and maintain Salesforce reports and dashboards for Revenue Operations and Sales leadership
• You'll provide backup coverage on CRM and case queue work during high-volume periods
• You'll lead the annual territory update cycle, coordinating across Sales leadership and cross-functional partners to keep territory and account data accurate

What You'll Bring

• Experience working with Salesforce or a comparable CRM
• A track record of managing your own workload with limited day-to-day oversight
• Experience handling complex or escalated issues and seeing them through to resolution
• Clear, professional written communication skills, especially for process documentation
• The ability to translate operational processes into documentation others can actually use
• A demonstrated ability to work well across teams and with external partners
• Some college coursework or equivalent hands-on experience

Preferred Qualifications

• Bachelor's degree
• Experience training others or providing instruction
• Experience evaluating others' work and giving constructive feedback
• Experience supporting or working alongside an outsourced or offshore team
• Curiosity about or hands-on experience using AI tools to improve day-to-day work

Salary Range

$60,000-$65,000

Job Location

This role is based in our Hamilton, NJ office, where you'll work alongside your team in person every day.

Physical Requirements

Requires periods of close concentration. Must be able to multi-task and concentrate in an open office work environment. Must be able to work more than 40 hours per week as needed.

Benefits

• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA + Employer Contribution, vision insurance, and dental insurance
• Contributions to your 401(k) retirement account through Fidelity
• Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
• Employee Assistance Program, Education Assistance Program, and Commuter Assistance (for those in qualified circumstances)
• 100% employer-paid life and AD&D insurance
• Mental health support through Headspace

About Macmillan Learning

Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

Equal Opportunity Employer

At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.