Mirrored from New York University's own iCIMS careers system · refreshed hourly
197
Other open New York University roles
2d ago
Posted
iCIMS
Applicant system
Job descriptionReq 15994
Position Summary
The StudentLink Center Trainer works closely with StudentLink Management to develop and refine the department's training program's overall strategic approach ensuring alignment with organizational goals and objectives. Develop, update, and maintain comprehensive training materials for the StudentLink staff and stakeholders. Liaise with stakeholder offices to stay informed about new and changing policies and procedures relevant to the StudentLink Center operations. Partner with StudentLink managers to review stakeholder feedback on the service delivered. Perform scheduled reviews of tickets and cases to gain insights that inform training needs. Identify key themes and trends in monthly data reports and recommend training or refresher course needs to management. Provide constructive feedback to staff members. Stay informed of industry best practices and represent the StudentLink department at various forums.
Qualifications
Required Education:Bachelor's Degree or equivalent
Required Experience:3+ years related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration, or financial education principles and practices. Related experience as a trainer or an equivalent combination of education and experience. Demonstrated experience applying adult learning principles to effectively deliver training, assess comprehension, and adapt instructional methods and materials to support different learning needs. Knowledge and experience in developing fair, valid, and objective assessments that accurately and holistically evaluate a trainee’s knowledge, skills, and readiness to perform the job.
Preferred Experience:1+ years experience in Bursar, Financial Aid, Registrar and/or Financial Education, Global Services departments, Higher Education and/or a Shared Services environment. Experience with PeopleSoft student module and/or case management systems such as ServiceNow.
Required Skills, Knowledge and Abilities:Excellent verbal and written communication skills, including the ability to influence and advocate. Excellent interpersonal, presentation, analytical, problem-solving, and conflict resolution skills. Demonstrated ability to provide high-quality customer service. Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to facilitate decision-making. Ability to handle multiple tasks in a high-volume, deadline-driven environment. Data analytic skills to identify trends.
Preferred Skills, Knowledge and Abilities:In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.
Additional Information
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,100.00 to USD $97,900.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
What applying to New York University usually looks like
Based on publicly available information, candidates applying through icims can generally expect an online application requiring a resume and possibly a cover letter, followed by automated confirmation emails. New York University uses this platform to manage postings across many departments, so applicants may notice standardized application forms and status tracking through a candidate portal. The process may include multiple stages, such as an initial recruiter screen, followed by hiring manager interviews and potentially panel or departmental interviews, depending on the role's seniority and function. Response times vary and can depend on the specific department and volume of applicants. Candidates should typically ensure their materials align closely with the listed qualifications, as applicant tracking systems commonly parse resumes for keyword matches. Following up politely after submission is generally considered acceptable practice.
Based on publicly available information. LandEarly does not verify interview process details.
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