Job description

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We’re hiring our a Deal Desk Coordinator on a 1099 contract to work on deals. You’ll work directly with the founder and daily with Sales, Finance, and Legal. Our usage-based pricing is still taking shape, and the deals you structure will shape it.

Key Responsibilities

This role has fast, profitable deal approvals from quote to cash.

Structure and approve non-standard deals (discounts, usage commits, per-minute pricing, payment terms) in hours, not days
Build the discount approval matrix and pricing guardrails, and model deal margin before every approval
Run quote-to-cash across CRM, CPQ, Legal handoff, and billing
Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible

What We’re Looking For

Must have:

4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company
Experience owning an end-to-end enterprise process for deals over $300K
Hands-on experience with Salesforce or HubSpot and a CPQ tool
Experience at a VC-backed SaaS/AI company or a big tech/large SaaS company
Availability for overlapping hours with our Pacific Time team and customers

Nice to have:

Experience with usage-based or consumption pricing
Built a deal desk function from scratch
SQL or scripting skills to automate reporting and approvals

How We Evaluate

We care less about checkboxes and more about:

Commercial judgment on real deal scenarios
Accuracy in pricing and margin models
Calm, clear decisions under end-of-quarter pressure
Ability to influence Sales, Finance, and Legal

You Might Thrive If

You’d rather say “here’s how we can do it” than “no”
You enjoy a spreadsheet model as much as a live deal call
You want to build the playbook, not follow one

JOB DETAILS

Employment Type: Full-Time 1099 Contractor
Compensation: $4,200 USD monthly, based on experience
Location: Remote
Hours: Must be open to working some overlapping hours with our Pacific Time team and customers.

View original posting on Ashby

Deal Desk Coordinator (Contract)