A cover letter is required for consideration.
Independently process gifts daily for the Hoover Institution
Produce daily and weekly gift reports
Interface with University Development Services to ensure gift records are aligned between the Hoover Institution and Office of Development
Oversee the donor welcome process for new Hoover Council supporters
Provide administrative support for the development events program
Manage inventory for development events and donor welcome packets
Core Duties:
Data Processing & Gift Management
Independently process complex and high-profile gifts
Manage and process high volume of biographical data, including analyzing and monitoring entries for accuracy and completeness to maintain data integrity and hygiene.
Review all daily gift receipts, acknowledgements and tribute letters that are sent to donors.
Coordinate with development officers on large or complex gifts.
Utilize multiple gift processing systems for high-profile activities.
Determine gift allocation and reach out to officers for confirmation.
Process credit card transactions and follow up on failed transactions.
Systems & Process Improvement
Develop and maintain expertise in database systems and assist with new data features/patterns.
Analyze database information and identify process improvements.
Recommend new processes and systems for testing.
Document SOPs
Compliance & Audit
Ensure compliance through systematic internal database audits.
Coordinate resolution of multi-area compliance issues.
Test and recommend workflow improvements within parameters.
Staff Development & Leadership
Train junior staff on systems and processes
Provide business support to development officers and finance.
Propose new processes, improvements, and systems to improve data collection and inconsistencies.
External Relations & Communication
Provide customer and business support to development officers and finance.
Coordinate with development officers on complex gifts and/or data projects
Minimum Education and Experience
Bachelor’s and 3 years of relevant experience OR equivalent combination
Knowledge, Skills and Abilities:
Technical: Intermediate gift systems expertise; troubleshoots multi-system issues; working knowledge of IRS regulations. Advanced ability in MS Office Suite and applications
Communication: Advanced correspondence and documentation; confident presentations; trusted partner to development officers
Problem-Solving: Investigates complex problems and recommends solutions; independent and sound judgment on transactions. Conduct research and ability to interpret information.
Management: Small project leadership; emerging leader; peer mentoring and training
Specialized: Intermediate financial skills; risk identification and control implementation; solid development operations foundation