Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As a Risk Operations Associate, you’ll execute and improve the operational programs required to meet financial partner and regulatory requirements, including those of card networks and global financial institutions.
You’ll investigate complex partner and merchant activity, make informed decisions, and take ownership of cases from initial review through resolution. This role is well suited to someone who is naturally curious, enjoys solving ambiguous problems, and can use sound judgment rather than relying only on a prescribed workflow.
Responsibilities include:
- Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action based on established policies and sound judgment.
- Own complex cases from end to end, including research, decision-making, documentation, stakeholder communication, and follow-through.
- Serve as a subject matter expert for assigned operational processes and risk requirements.
- Liaise between financial partners and Stripe merchants, from venture-backed startups to established institutions.
- Maintain clear, regular communication with cross-functional stakeholders and lead working sessions when needed.
- Identify gaps in systems, policies, and processes, then recommend and help implement practical improvements.
- Participate in weekly, monthly, quarterly, and annual business reviews for Partner Risk Operations.
- Use AI-assisted workflows appropriately to improve the quality, speed, and consistency of operational work.
Who you are
Minimum requirements
- 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or any related operational roles.
- Advanced conversational English fluency. All interviews for this role will be conducted in English.
- Strong verbal and written communication skills.
- Demonstrated investigation skills, including the ability to gather information from multiple sources, assess evidence, and reach sound conclusions.
- Strong critical-thinking and problem-solving skills, with a track record of taking ownership and resolving problems end to end.
- Ability to work autonomously in an ambiguous environment, make informed decisions, and know when to bring in the right partners.
- A proactive, curious approach to understanding root causes, challenging assumptions, and improving how work gets done.
- High attention to detail and a consistent approach to documentation, quality, and process adherence.
- Ability to work 100% in office, from Monday through Friday, from Stripe’s Mexico City office at Av. Paseo de la Reforma 180.
Preferred qualifications
- Experience in fintech, payments, financial services, or a startup environment.
- Experience working with financial partners, card networks, banks, or other regulated financial institutions.
- Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations.
- Experience using data or analytics to inform operational decisions or process improvements.
- Experience coordinating cross-functional work across teams with different priorities and areas of expertise.
- Experience identifying process gaps and improving standard operating procedures, policies, or operational tools.
- Familiarity with AI-assisted operational workflows.