We’re seeking a Field Service Manager to lead and scale our field operations, ensuring high-quality, efficient service delivery across a national technician network. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading distributed teams, and is passionate about operational excellence and customer satisfaction.
Key Responsibilities
Lead and manage a team of field technicians across multiple regions
Oversee scheduling and dispatch to ensure timely and cost-effective service delivery
Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement
Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals
Serve as a primary point of contact for clients, vendors, and project stakeholders
Coach, mentor, and develop technicians to improve performance and service quality
Conduct field visits and performance evaluations
Support hiring and onboarding of new technicians
Manage service-related costs, inventory, and resource allocation
Implement training programs and certification processes for supported products
Ensure accurate documentation and timely service order completion to support billing
Compensation & Benefits
Competitive salary
Medical, dental, and vision insurance
401(k) with company match
Life and disability insurance
Paid time off
Opportunities for advancement within a fast-growing technology organization
A collaborative culture that recognizes and rewards high performance
Required Qualifications
Experience managing field service technicians or distributed teams
Strong scheduling, dispatching, and resource allocation experience
Ability to analyze performance metrics and drive improvements
Strong communication, organization, and decision-making skills
Willingness to travel (~2 days/week)
Preferred Qualifications
Multi-region field service leadership experience
Background in construction or technical service environments
Experience working cross-functionally (Sales, Ops, PMs)
Familiarity with service metrics and dispatching tools
Thrive is an equal opportunity employer.