We take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location.
We’re looking for a detail-oriented Recurring Billing Specialist to own and manage our recurring billing processes. This role is critical to ensuring accurate, timely invoicing, clean data, and a positive experience for both customers and internal teams. You’ll work closely with Finance, Sales, and Customer Success to support subscription billing, renewals, and revenue accuracy.
This is an in-office role based at our Blankenbaker warehouse location, working closely with our internal teams to support incoming calls and emails from restaurant clients nationwide
JOB DUTIES AND RESPONSIBILITIES:
Manage end-to-end recurring billing cycles, including invoicing, adjustments, renewals, and cancellations
Ensure billing accuracy for subscription-based and recurring revenue accounts
Reconcile billing discrepancies and resolve customer billing inquiries in a timely manner
Maintain accurate billing records and customer data within billing and CRM systems
Partner with Sales and Customer Success to ensure contracts, pricing, and terms are reflected correctly in billing
Support month-end close activities related to recurring revenue
Identify opportunities to improve billing processes, controls, and documentation
Assist with audits, reporting, and ad hoc finance projects as needed
QUALIFICATIONS
2+ years of experience in billing, accounts receivable, or subscription/recurring revenue operations
Strong attention to detail with a high level of accuracy
Experience working with billing systems, ERPs, or subscription platforms
Solid Excel or Google Sheets skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong communication skills and a customer-focused mindset
Professional, calm, and friendly phone presence; strong de-escalation skills.
Technical aptitude and willingness to learn multiple platforms.
Ability to prioritize under pressure and work independently while staying team-oriented.
Experience in customer service, support, or call center roles preferred.
JOB COMPETENCIES:
Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.
Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).
Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.
WORKING CONDITIONS:
Physical Activity | Frequency
Sitting | Frequent
Standing | Occasional
Crouching, Bending, Stooping | Infrequent
Walking | Occasional
Climbing Stairs | Occasional
Reaching | Occasional
Grasping | Occasional
Pushing/Pulling | Occasional
Lifting | Occasional
Near Vision |Constant
Far Vision |Constant
Hearing | Constant
Talking | Constant
Thrive is an Equal Opportunity Employer.