Senior Manager, Business Operations

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The UHealth system at the University of Miami has an exciting opportunity for a Senior Manager, Business Operations in Miami

SUMMARY

The Senior Manager, Business Operations coordinates the functions of the department to ensure efficient workflow and productivity, and manages the entire range of ancillary and service functions required to sustain operations in the designated area across the University. Furthermore, the Senior Manager supervises the daily operations and performance of the administrative staff to ensure the department goals are met. Moreover, the Senior Manager will be responsible for conducting analyses of performance trends, environmental factors, and project results, to support the Managed Care and Business Development department in identifying new opportunities, sizing the market, setting quantitative goals, and evaluating projects against metrics.

JOB DUTIES & RESPONSIBILITIES:

Recruits, oversees, evaluates, trains and monitors department staff. Manages customer service, accounts payable, purchasing, and office operations. Assists in the preparation of department budget, ensures compliance with applicable restrictions, and makes recommendations for cost reduction. Provides recommendations and ideas regarding strategy and operational initiatives to senior managing staff.  Ensures department compliance with all applicable policies and regulations. Prepares department performance reports, and creates/develops business strategies and supervises critical path activities to troubleshoot or escalate problems. Acts as liaison to department and external sources as needed to ensure business operations run smoothly.

Department Specific Functions

Operations

• Provide recommendations and ideas regarding operational initiatives to the AVP to ensure efficient work flow and productivity
• Initiate and process the documentation required for all departmental onboarding, ensuring adherence to the University of Miami’s policies and procedures
• Monitor budget and identify recommendations for cost reduction
  • Schedule meetings and maintain calendar for AVP
  • Answer phone calls and take messages for AVP
  • Input and process expenses and mileage for reimbursement for AVP
  • Ownership and use of departmental Travel Card including inputting of charges in Workday and maintenance of records
  • Process all security badge requests and access to office/conference rooms/kitchen
  • Notify Facilities/IT of any damages, necessary repairs, or need for equipment
  • Collaborate with Purchasing if replacement equipment is required such as new monitor, PC, etc.
  • Payment and processing of invoices related to department, i.e., Meditract, Experian, etc.
  • Order clerical and kitchen supplies for office
  • Maintenance of equipment such as copiers/printers/faxes/computers
  • Collaboration with space planning should employees need to be relocated
  • Process time-off requests and other tasks as delegated in Workday for AVP
  • Management of projects as needed and requested by AVP

Decision Support

• Manages the development of strategic data analysis through integration of data from a variety of internal and external information sources.
• Provides information and recommendations to support strategic decision-making and growth.
• Provides data requests, builds project plans, and facilitates cooperative analysis with information systems, financial, delivery systems and other key support departments to provide meaningful analytical information to assess and improve organizational performance.
• Provides consultation on how to collect and transform raw data into meaningful information.
• Serves as a project leader in the implementation of roadmap, and other strategic information systems that contribute to managed care growth and strategic planning by integrating key data and information, identifying opportunities, prioritizing activities and targets, and assessing impact of strategic initiatives.
• Designs, conducts formal and informal presentations, and educational sessions on managed care, marketing, strategy and other analyses or projects as requested.
• Keeps abreast of current healthcare issues and information technology by attending appropriate meetings and reviewing current literature.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

·Ability to develop and present data and information to diverse audiences.

• Excellent interpersonal skills with ability to serve as a productive member of team and/or task force.
• Strong grasp of the business of health care and financial principles and strong problem-solving skills.
• Excellent written and oral communications and quantitative and analytical skills.
• Excellent computer skills, including word processing, spreadsheet, database, graphics and other relevant software.
• Exceptional managerial and leadership skills
• Outstanding interpersonal and organizational skills

QUALIFICATIONS:

• Bachelor’s Degree or 6 years of academic healthcare experience required.
• Knowledge of clinical research programmatic issues such as the collection and analyses of metrics, staffing, and process improvement.
• Proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook.
• Must possess excellent communication skills.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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