Job Description
Digestive Health Center at UW Medical Center – Montlake has an outstanding opportunity for a Patient Services Specialist 2.
WORK SCHEDULE
Full-time, 100% FTE (40 hours per week)
Day Shift
Mondays- Fridays
On-site/No Telework
POSITION HIGHLIGHTS
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
DEPARTMENT DESCRIPTION
The Digestive Health Center at UW Medical Center – Montlake in Seattle offers a full range of consultations, diagnostic testing, and procedures for digestive system and liver diseases, from common conditions to complex cases requiring advanced treatment.
Conditions We Treat
Ongoing or recurring abdominal pain
Abdominal pain and acid reflux/gastroesophageal reflux disease (GERD)
Swallowing difficulties
Celiac disease and other nutrition related disorders
Inflammatory bowel disease (IBD) – Crohn’s disease and ulcerative colitis
Disorders of the pancreas and bile ducts
Irritable bowel syndrome (IBS) and other motility problems
Surveillance of precancerous conditions such as Barrett’s esophagus or intestinal metaplasia of the stomach
Symptoms We Evaluate
Abdominal or belly pain
Nausea or vomiting
Diarrhea or constipation
Acid reflux or heartburn
Difficulty swallowing
Endoscopy Services
Upper endoscopy (EGD) – examines the esophagus, stomach, and upper small intestine
Colonoscopy – used for diagnosis and colorectal cancer screening
Advanced procedures
Endoscopic retrograde cholangiopancreatography (ERCP) for pancreas and bile ducts
Endoscopic ultrasound (EUS) for detailed internal imaging
What Makes This Location Unique
Full spectrum gastroenterology care, including advanced endoscopic procedures and screening for precancerous conditions such as Barrett’s esophagus.
Make an appointment
PRIMARY JOB RESPONSIBILITIES
Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
Scheduling provider and ancillary service appointments
Obtaining patient demographic, financial, and clinical information
Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
Other duties as requested
REQUIREMENTS
High school graduation or equivalent AND
One year of healthcare, administrative, or customer service experience
OR
An equivalent combination of education/experience
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICAL CENTER-MONTLAKE
UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.
Compensation, Benefits and Position Details
Pay Range Minimum:
$21.82 hourlyPay Range Maximum:
$29.41 hourlyOther Compensation:
-Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:
First Shift (United States of America)Temporary or Regular?
This is a regular positionFTE (Full-Time Equivalent):
100.00%Union/Bargaining Unit:
SEIU Local 925 NonsupervisoryAbout the UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.