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Overview
Compute Infrastructure Engineering & Service Delivery:
Lead the engineering and operational maturity of Yale's Windows, Linux, Virtualization, and Storage platforms, ensuring reliable, secure, and supportable services that meet defined service levels and business requirements. Drive consistent execution of lifecycle management activities including patching, platform upgrades, hardware refreshes, capacity management, and technical debt reduction.
Platform Modernization & IT Stability Program Execution:
Own delivery of the compute infrastructure components of Yale's IT Stability Program, translating strategic objectives into execution plans for automation, operational consistency, resiliency, recoverability, and service standardization. Lead implementation of Infrastructure as Code, automated provisioning, configuration management, recovery readiness, and platform resiliency improvements across compute services.
Operational Excellence & Continuous Improvement:
Establish disciplined engineering practices, standards, and measurable operational outcomes across compute teams. Drive reduction of manual processes, improve change quality, increase automation adoption, and ensure platforms are engineered for reliability, recoverability, and operational efficiency. Partner with operations and service management teams to continuously improve service performance and customer experience.
Workforce Transformation & Engineering Culture:
Transform historically siloed compute infrastructure teams into a unified engineering organization built on accountability, collaboration, automation, and continuous learning. Develop engineering talent through coaching, mentorship, cross-training, and modernization of skills while fostering a culture that embraces ownership, standardization, innovation, and operational discipline.
Service Reliability, Resiliency & Recoverability:
Ensure compute platforms are designed, maintained, tested, and operated to meet established resiliency and recovery requirements. Lead remediation of infrastructure risks, eliminate single points of failure, support disaster recovery readiness, and validate recovery capabilities through regular testing and continuous improvement activities.
Cross-Functional Collaboration & Stakeholder Partnership:
Work closely with Core Engineering leadership, Cloud, Network, Database, Security, Enterprise Architecture, Technology Operation, Service Management, and application teams to coordinate priorities, execute shared roadmaps, and deliver integrated infrastructure capabilities. Build strong partnerships across Yale's decentralized environment to drive adoption of standards, improve service outcomes, and successfully execute transformational change.
Required Skills and Abilities:
1. Proven ability to lead and manage staff.
2. Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills.
3. Proven expertise with systems analysis methods and techniques.
Principal Responsibilities
1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff. . Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience. Skills and Abilities Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems analysis methods and techniques. Knowledge of commonly used concepts, practices, and procedures.Job Posting Date
10/22/2026Job Category
ManagerBargaining Unit
NONCompensation Grade
GS-3Compensation Grade Profile
GS-3jSalary Range
$97,500.00 - $146,250.00
Benefits
A general description of the benefits to be offered with this Managerial & Professional position is available at:Time Type
Full timeDuration Type
StaffWork Model
HybridBackground Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.