Listings Operations Associate

ABA Rank operates an independent, ranked directory of Applied Behavior Analysis providers, software vendors, and service firms, covering categories like practice management, billing, staffing, credentialing, and marketing. As a Listings Operations Associate, you'll be part of the team that keeps the Index accurate, current, and trustworthy across thousands of clinic, vendor, and professional profiles. This is a hands-on operational role focused on data quality, listing accuracy, and supporting the workflows that feed the public rankings.

What you'll do

• Create, update, and audit listings across clinics, vendors, and individual professional profiles to ensure accuracy and completeness
• Review and process claim requests, verification submissions, and profile edits from providers
• Monitor data quality across the index, flagging duplicates, outdated information, or inconsistencies between source data and published profiles
• Support the credential verification workflow, cross-checking submitted credentials against public registries
• Assist in maintaining category taxonomy, tagging, and structured data fields so listings surface correctly in search and filters
• Respond to provider inquiries about their listings, claim status, and profile fields

What we're looking for

• 1-3 years of experience in operations, data entry, content moderation, customer support, or a similar detail-oriented role
• Strong attention to detail and comfort working inside structured data systems, spreadsheets, or CMS tools
• Clear written communication for handling provider questions and internal documentation
• Ability to follow documented processes consistently while flagging edge cases that need judgment or escalation
• Comfort working with high volumes of records and repetitive quality-control tasks without losing accuracy

Nice to have

• Familiarity with the ABA (Applied Behavior Analysis) industry or healthcare services directories
• Experience with verification or credentialing workflows
• Basic familiarity with structured data concepts (schema.org, JSON, or similar)