Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises & API connectivity software partners.
The Difference You Will Make:
We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in the fast-growing territories of Southeast Asia and India. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC.
A Typical Day:
- Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.
- Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
- Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met.
- Use data to identify strategic opportunities and launch pilots to drive sales growth
- Conduct regular business reviews, QBRs and formal presentations for internal and external purposes.
- Educate clients on product updates and share partner feedback with internal stakeholders
- Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings).
- Achieve quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets.
- Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
- Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to provide support for key partners and unlock growth opportunities.
- Represent Airbnb in external meetings and industry events, specifically engaging with software partners and our community of hosts.
Your Expertise:
- 10+ years of professional experience in a Key Accounts/Connectivity or Technical Partner Manager role at a global technology or hospitality tech company.
- World-class account management experience with a strong track record of successfully growing and building successful partnerships.
- Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred.
- Experience developing and executing sales and marketing initiatives in collaboration with external partners.
- Strong quantitative skills with a proven ability to leverage data in decision-making
- Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.
- Effective time management and ability to prioritize in a fast-paced dynamic environment
- Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels
- Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry.
- Local knowledge - you must have solid operating experience in Southeast Asia/India.
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.