Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job’s Mission
As the Field Software Manager at ASM Korea, you will lead and develop a team of Field Software Engineers who support the installation, maintenance, troubleshooting, and optimization of ASM’s advanced semiconductor equipment at customer sites.
You will serve as both a people leader and technical escalation owner, ensuring effective resolution of software-related field issues while maintaining the highest standards of customer satisfaction, tool performance, and service quality.
You will work closely with local customers, global software engineering teams, QA, field service, process, and other cross-functional teams to drive issue resolution, software deployment, continuous improvement, and team capability development.
What You Will Be Working On
- Team Leadership: Lead, coach, and develop engineers, managing workload, priorities, and resource allocation.
- Escalation Management: Act as the local escalation point for complex software issues, ensuring clear communication and timely resolution.
- Troubleshooting: Support diagnosis of software, mechanical, electrical, and control-system issues.
- Collaboration: Partner with global engineering, QA, and support teams on development, testing, deployment, and bug resolution.
- Customer Engagement: Work with customers to clarify requirements, prioritize issues, and support qualification and upgrade activities, while building strong working relationships with customers and cross-functional ASM teams to ensure a high level of satisfaction.
- Problem Resolution: Drive root cause analysis, corrective actions, and preventive measures.
- Safety & Quality: Promote a safety-first mindset and ensure high-quality documentation and reporting.
What We Are Looking For
- 15+ years of experience in semiconductor equipment, field software, or technical support.
- Bachelor’s or Master’s degree in Software Engineering, Computer Science, Electrical Engineering, or related field.
- Proven leadership and customer escalation management experience.
- Strong technical background in software troubleshooting and electromechanical systems.
- Hands-on experience with C++ or C# debugging, log analysis, and IDE tools.
- Effective communication skills in Korean and English.
- Leadership mindset with ability to coach and motivate engineers.
- Willingness to travel and work in cleanroom environments.
Preferred Qualifications
- 2+ years of people management or technical team leadership.
- Experience collaborating with global engineering teams on bugs, features, and releases.
- Prior support experience with major semiconductor customers in Korea.
- Strong background in escalation management and customer communication.
- Familiarity with equipment automation or tool control software.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.