We are seeking an experienced Senior Director, Client Services Partner (Payer)to lead and grow a strategic enterprise healthcare payer relationship, driving engineering-led transformation through cloud modernization, data platforms, product engineering, and AI-enabled innovation. This role is accountable for expanding existing client relationships, developing new opportunities within the account, and partnering with senior technology and business leaders to deliver scalable engineering solutions. The ideal candidate brings deep healthcare payer experience, a strong understanding of claims and payer operations, and a proven track record of growing enterprise technology services engagements.
***Location: Candidates based in Connecticut, Rhode Island, or the Northeast are required, with the ability to maintain frequent on-site engagement with client stakeholders throughout the Northeast
Role & Responsibilities
- Own and grow strategic healthcare payer relationships, driving account expansion, revenue growth, and long-term client partnerships.
- Build and maintain trusted relationships with CIOs, CTOs, CDOs, and other technology, data, digital, and business leaders within healthcare payer organizations.
- Develop and execute account growth strategies, identify new opportunities, and expand engineering and technology services within existing client relationships.
- Lead consultative sales discussions involving application modernization, digital engineering, cloud transformation, data platforms, analytics, and AI-enabled solutions.
- Partner with solution architects and global delivery teams to develop proposals, scope engagements, structure statements of work, and deliver commercially viable solutions.
- Identify opportunities to expand technology services through cross-selling, upselling, contract renewals, and strategic account planning.
- Maintain a qualified sales pipeline, manage revenue forecasts, and support contract negotiations and commercial account performance.
- Develop strong relationships across multiple client stakeholders through frequent in-person engagement and a proactive, hands-on approach to account management.
- Collaborate with internal engineering, delivery, and business development teams to align technology solutions with client priorities and business outcomes.
Preferred Qualifications
- Proven experience as a Client Partner, Account Director, Client Executive, or similar commercially accountable professional within healthcare payer accounts.
- Demonstrated success managing and growing existing relationships with health insurance companies, managed care organizations, or national and regional health plans.
- Experience supporting large healthcare payer organizations, including commercial insurance, Medicare, Medicaid, pharmacy benefits, claims, enrollment, or member services.
- Established relationships with senior technology, digital, data, and business executives within the healthcare payer industry.
- Strong track record of account expansion, revenue growth, cross-selling, and identifying new technology consulting opportunities.
- Experience selling digital engineering, application modernization, cloud, data analytics, AI, and enterprise technology services.
- Ability to independently manage strategic client relationships and drive commercial growth as a senior individual contributor.
- Experience collaborating with solution architects and global delivery teams on proposals, pricing, statements of work, and complex technology engagements.
- Understanding of healthcare payer technology environments, regulatory considerations, and enterprise modernization initiatives.
- Familiarity with modern data and cloud technologies, including Google Cloud Platform, Databricks, Snowflake, Azure, or AWS, is a plus.
- Strong executive communication, relationship management, negotiation, and consultative selling skills.
- Location: Candidates based in Connecticut, Rhode Island, or the Northeast are required, with the ability to maintain frequent on-site engagement with client stakeholders throughout the Northeast.