As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Customer Ownership & Success
Own post-implementation success for a portfolio of customers
Build strong relationships with Controllers, Accounting Managers, and Finance leaders
Drive adoption, engagement, and value realization across accounts
Proactively manage account health and identify churn risk
Lead QBRs, success planning, and ongoing check-ins
Retention & Growth
Manage renewals for your book of business
Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
Partner with Sales to scope and close upsell and cross-sell opportunities
Maintain accurate renewal forecasts and risk pipelines
Product Adoption & Enablement
Lead customer enablement sessions and workflow optimization reviews
Support rollout of new product features and modules
Ensure customers are following best practices and getting maximum value from Campfire
Cross-Functional Collaboration
Partner closely with Implementation to ensure smooth handoffs and successful go-lives
Work with Support and Product to resolve issues and escalate customer feedback
Represent customer voice internally and help improve processes across the customer lifecycle
Experience & Qualifications
3+ years of Customer Success or Account Management experience in B2B SaaS
Experience supporting finance, accounting, or operations teams strongly preferred
Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to learn complex platforms quickly
Bachelor’s degree or equivalent experience
Personal Attributes
Customer-first mindset with strong ownership and accountability
Excellent communicator and relationship builder
Organized, proactive, and comfortable managing multiple accounts
Strong problem-solver who thrives in a fast-moving startup environment
Growth mindset and eagerness to learn and develop